Frequently Asked Questions

Choose a question from the list below to find out more. If these FAQs do not answer your query then please go to our contacts page.

How much is postage?

When will I get my order?

Where is my gripping aid?

What should I do if I have a faulty or broken product?

What is your returns policy?

How do I put my gripping aid on?

Can I wash my Active Hands product?

What other names do people use for your gripping aids?

Do you sell anything other than gripping aids?

Which disabilities can Active Hands help with?

Active Hands are suitable for a wide range of disabilities and injuries. We are constantly finding new people who find our products useful for them. Here is a list of the disabilities that we have helped with so far:

  • Tetraplegic
  • Quadriplegic
  • Stroke
  • Rett syndrome
  • Spinal Injury
  • Multiple Sclerosis
  • Cerebral Palsy
  • Guillain-Barré Syndrome
  • Muscular Dystrophy
  • Brain injury
  • Arthrogryposis
  • Juvenile Idiopathic Arthritis
  • Acute Disseminated Encephalomyelitis
  • Meningitis
  • Spina Bifida
  • Charcot Marie tooth
  • Brachial plexus injury
  • Erbs Palsy
  • Micro Cephaly
  • Dystonia
  • Dysmelic or limb difference due to amputation or congenital
  • Syringomyelia
  • Symbrachydactyly
  • Inclusion Body Myositis

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I only have part of a hand – can Active Hands help me?

Active Hands have designed the Limb Difference aid specifically for those who have fingers or parts of hands missing. To use them you do need a wrist so that the aid has something to pull against.

The D-Ring aids can be used without any hand parts and can clip onto a karabiner.

We can make bespoke aids (extra charges may occur) if you find that none of our products are suitable for you. Please visit our webpage for bespoke aids.

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Will Active Hands gripping aids work for me?

Active Hands gripping aids work in many situations for many people. We offer a money back Guarantee on our products so if you buy one and it does not work for you for any reason, just send them back to us within 28 days and, as long as they are in a resaleable condition, we will give you a full refund.
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What can Active Hands gripping aids be used for?

Active Hands gripping aids can be used in the gym, at home, in the garden and out and about for many activities. For more information please see our Uses section for ideas on how to use your gripping aid.

If you would like to share how you use your gripping aid then please contact marketing@activehands.com.
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How do I know which size will be right for me?

Please use the size guide to estimate the correct sized aid for you. We can exchange items that are the incorrect size as long as they are still in saleable condition with all packaging and labels.

If your measurements fall between two sizes then please purchase the one that is closest to your size. If this does not fit then we can exchange for the next size as long as it is in saleable condition.

If we do not sell a product that fits your measurements (for example if your child is too small to fit our mini aid) we offer a bespoke service. Please note that there is extra cost and time delay associated with this.
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You don’t seem to have an aid that will suit me. Do you make bespoke aids?

We like to help as many people as possible who have hand/grip problems, however our standard aids may not suit everyone. If you would like an aid similar in design to those that already exist, but modified to suit your hand/wrist, then please take a look at our bespoke section.
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Which payment methods do you accept?

We accept most major Credit/debit cards through our online web shop payment facility. If you would like to pay by another method, or require an invoice or quote before payment, please contact our dispatch team dispatch@activehands.com.
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Can I buy from/send to any country?

You can purchase our products from almost any location in the world. Our website gives prices in £, US $ and € and postage will be calculated for you according to your delivery address. If you are located outside of the US or Europe please select the price in £ and you will be able to pay by credit card regardless of the currency of your bank account.

We recommend that you choose tracked postage. Please note we are unable to send orders via tracked/signed for post to P.O Box addresses.
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Can you send my parcel to a different address?

Yes, please enter the separate delivery address at the check out stage. It doesn’t even have to be in the same country and postage will be calculated for the delivery address.

Please note we are unable to send orders via tracked/signed for post to P.O Box addresses.
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How much is postage?

Postage will be calculated at the checkout page once we know your location, chosen method of shipping and the size of your order.

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When will I get my order?

Active Hands dispatch orders each day from Monday to Friday. We endeavour to dispatch as quickly as possible after your order is received although it may take up to 3 working days to get your order in the post. Please note, the Active Hands dispatch office closes for up to 10 working days at Christmas and may close for up to 5 working days at Easter and during the summer holidays.

Delivery time varies depending on the postage options that you chose and your location in the world. The table below show approximate delivery times once your item has been dispatched.

 

Standard postage Tracked postage*
UK 1-2 working days Next day (from dispatch date)
Europe 4-7 working days 3-5 working days
Rest of World 1-3 weeks 5-7 working days
South Africa and Mexico Courier delivery: 5-7 working days

Within the UK we use Royal Mail first class post as standard. We recommend that you select tracked postage at the checkout. Tracked orders are sent by Royal Mail 1pm Delivery Guaranteed. For overseas orders we use Royal Mail International Standard airmail, or Royal Mail International Tracked/Signed For (tracked postage is available to 33 countries worldwide).

Please note we are unable to send orders via tracked/signed for post to P.O Box addresses.

*To see if Tracked/Signed For service is available in your country, please click on the following link: http://www.royalmail.com/personal/international-delivery/international-tracked-signed/coverage

**Please note that orders to South Africa and Mexico are being dispatched by courier only due to issues with local delivery services. Therefore, there is a higher cost for postage.
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Where is my gripping aid?

Active Hands will dispatch your delivery within 3 working days of receiving your order. Delivery timings vary depending on your location and the postage option that you selected (see ‘When will I get my order?’).

You should receive an email from us as soon as your order has gone through. If you have received this email, but not your order, please check that your payment has been successful before contacting us. You will be sent a second email when your order has been dispatched; please check you have also received this.

If you have not received your order within 28 days please contact dispatch@activehands.com and we will do our best to rectify the situation.
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What should I do if I have a faulty or broken product?

Your Active Hands product should arrive with you in full working order. If for any reason it does not please return it and we will swap it for another one or give you a full refund.

Active Hands products are designed for robust use and we expect them to last for a good period of time, however with continued use they will eventually wear out.
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What is your returns policy?

If you wish to exchange or return your order please contact dispatch@activehands.com. For a refund or exchange gripping aids must be in a resalable condition. Please return with 28 days of receiving your order. This will not affect your statutory rights.

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How do I put my Gripping Aid on?

In this YouTube video Rob shows you how to put on a General Purpose gripping aid. You can also view a copy of our instruction leaflets, in a variety of languages, by clicking on the relevant product below:

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Can I wash my Active Hands product?

All Active Hands gripping aids are machine washable. The gripping aids, thumb protector and heavy duty gripping wrap can be washed at 40°C on the synthetics setting in a washing machine (please remove the hook from the Hook aid before washing). Please ensure that the velcro is closed before washing to reduce the risk of it catching on other items of clothing. They must not be ironed, chlorine bleached, dry cleaned or tumble-dried.

washing instructions

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What other names do people use for your gripping aids?

At Active Hands we find that people use lots of different terms for ‘gripping aid’. To help you to find our products here are some other words that may be use to describe our products:

  • quad cuff or grip cuff
  • grip mitt, grip mit or quad mitt
  • grip aid or gripper
  • tetra cuff or tetra mitt
  • grip gloves, gripping glove or tetra glove
  • gym aid or hand aid
  • active hands gloves or weight gloves
  • grips or strap or grip assists
  • disability aids for hands
  • adaptive fitness equipment

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Do you sell anything other than gripping aids?

Active Hands started out selling only the products that we manufacture and design ourselves. These are the core of our business and we are still passionate about these. However, we realised that there were many products already available that would be beneficial to our customers and so we are stocking these also. We would love to be the ‘go-to’ place for hand function products so that our customers could find all they need on one handy website.

Here are some of our most popular items:

  • Nimble –  a safe, one finger, package opener/cutting tool.
  • Sixth Digit – an extra ‘digit’ for typing and using touch screens.
  • Ungrip – a loop that attaches to your phone to prevent you dropping it.
  • Zubits – magnetic shoe fasteners to replace your laces.
  • Right-angled knives and garden equipment – a range of right-angled kitchen knives and right-angled cultivator and trowel with optional arm cuff.

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