Terms & Conditions

Introduction

The terms and conditions are a legal agreement between us and apply to the use of the activehands.com website and the services we offer including the sale of retail goods to consumers.

You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you read any other information contained on other pages or websites referred to in this notice.

If you do not agree with the terms and conditions set out below, you should not use or access this website or our services.

Please note, these terms and conditions may change at any time, and it is up to you to check these terms and conditions regularly. If you have any queries relating to our terms and conditions, please contact Rob – info@activehands.com

 

Using Our Gripping Aids

Active Hands do not accept any responsibility for any activities undertaken using our gripping aids. Images on our website are for illustrative purposes only, if you are unsure whether certain activities are suitable for you please consult a medical professional.

 

Descriptions and Product Information

All products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitor display and resolution, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

All drawings, photos, descriptive matter, specifications and advertising issued on this website are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

 

Purchasing Products

The prices displayed on this site are quoted in UK pounds sterling, Euro and American dollars. Payments can be made in UK pounds sterling, Euro and American Dollars. The prices do not include VAT at 20% (UK tax).

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as possible. You may either cancel your order choose a replacement item or wait for the item to come back in stock.

We will confirm our acceptance of your order by email (where a valid email address is provided). We will also send you an email when your order has been dispatched.

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Any such charges are the responsibility of the recipient and we would advise you check the custom duty threshold of the country you require your items to be sent to before you order, and keep your total cart value below that threshold should you wish to avoid any additional charges.

We reserve the right at all times and at our sole discretion to refuse to accept any orders.

Payment by American Express is available only when paying in £s.

 

Minimum Age Policy

To purchase from the Active Hands website you must be aged 13 or over. Younger website visitors please feel free to browse the website for ideas on how to use our aids.

 

VAT

The product prices displayed on our website do not include VAT as many of our customers are either eligible for ‘zero rated VAT’ or live outside of the EU. If you are eligible for zero rated VAT please enter your name and a qualifying reason in the box on the checkout page. It is your responsibility to check if you are eligible. If you have declared yourself eligible for ‘zero rate VAT’ HMRC advises that you keep a copy of your declaration. If you are not exempt from paying VAT, and live within the EU, VAT will be automatically added at the check-out stage.

The VAT exemption criteria are detailed here.

 

Privacy Policy

The Active Hands Company Ltd respects your privacy. We are committed to safeguarding the privacy of our website visitors and service users. We will not use your details for any activity that you have not directly agreed for us to use them for.

The Active Hands Company Ltd, Unit 4, Rumbush Farm, 322A Rumbush Lane, Earlswood, Solihull, England, B94 5LW, United Kingdom is the Data Controller for the purpose of the General Data Protection Regulation (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and any successor legislation to the GDPR or the Data Protection Act 1998.

You can contact us by emailing sales@activehands.com.

What is Personal Data?

“Personal Data” means any information relating to an identified or identifiable natural person, known as a “data subject”, who can be identified directly or indirectly. It may include names, addresses, email addresses, telephone numbers, IP addresses, location data and other similar information.

The information we collect from you and how we collect it

We will collect and process the following Personal Data about you:

1. Information you give us:

This is information about you that you give us by filling in forms on our site www.activehands.com or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register your interest, correspond with us and if you report a problem with our site. The information you give us may include your name, e-mail address, postal address and phone number.

2. Information we collect about you:

With regard to each of your visits to our site we will automatically collect the following information:

Technical information, including the browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our company.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Your personal data

All customer data is kept in secure locations either in a physical locked location or on a password protected system. Should any computers be stolen or lost all efforts will be made to keep data secure. We will keep your information on file for 10 years (expected maximum life-span of gripping aid products) so that we can inform you of any product recalls.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Should a data breach occur we will inform the ICO/DPA and follow their recommendations to inform any affected customers.

Your rights

In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summary.

Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

  • the right to access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

We keep a list of each location where your information is held and we will remove or modify these on your request. If you wish to review the information we have recorded you may request this information. If you have sent us any images or article material we will endeavour to remove this from our website and file storage too. Please note that there may be a small charge involved if this requires an extensive amount of work.

Active Hands has an opt-in policy for newsletters and for advertising to you on social media. Should you change your mind and wish to be removed from the newsletter this is possible at any time by selecting the ‘unsubscribe’ option at the bottom of the emails. Your email address will then be removed from our mailing list. Should you wish us to remove your personal data from the social media contact list you can contact us directly on marketing@activehands.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Delivery Policy

Active Hands will endeavour to send your items within 3 working days of receiving your order. If your order does not arrive within 28 days please contact dispatch@activehands.com.

Gripping aids are sent as default by standard, untracked mail for cost-effective postage. Faster postage options with tracking are available during checkout.

If you would prefer to place your order by mail please fill in this form and send with a cheque to the address on the order form.

 

Cancellation, Returns and Refunds

If you wish to cancel your order please email dispatch@activehands.com as soon as possible. If your order has not yet been dispatched we will cancel it and arrange a refund.

If you wish to exchange or return your order please contact dispatch@activehands.com. For a refund or exchange gripping aids must be in a resalable condition. Please return with 28 days of receiving your order. This will not affect your statutory rights.

Our gripping aids are manufactured to the highest standard, however if you have any problems with or queries regarding your gripping aid please don’t hesitate to contact info@activehands.com and we will work with you to find a solution.

 

Reviews

Reviews of our products in no way represent the views of Active Hands. Any suggested uses or benefits outside those recommended by us, the manufacturer, are undertaken at your own risk. Customer reviews are intended to share impartial advice and experiences. To submit a review you must have purchased a product.

Active Hands reserves the right to delete any reviews that we deem unsuitable. Reviews that are obviously advertising or spam will be deleted. Reviews that are offensive or contain bad language will also be removed.

Active Hands may use your review in publicity material. If at any point you wish your review to be removed then please contact marketing@activehands.com.

 

Acceptable Use

You acknowledge that you are responsible for all communications sent via or to this website and agree that your use of this website is for private, proper and lawful purposes only.

You will not carry out any act or omission or procure any act or omission which would:

  • Damage, delay, interrupt or impair the use of this website or its software;
  • Cause any illegal, offensive, defamatory material to be placed on or associated with this website;
  • Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right; or
  • Cause any inconvenience to Active Hands, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’).

In the event that you breach any of these conditions, you will indemnify and keep indemnified Active Hands, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.

 

Limitation of Liability

We will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this agreement.

We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.

 

Termination and Suspension

We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the website or refuse to provide our services to you without notice if:

You are in breach of any part of this agreement.

We cannot, for any reason, verify or authenticate any information you provide to us.

We believe that your actions may cause legal liability for us, you, or any other user.

 

General

This agreement sets forth the entire understanding and agreement between us.

We may amend this agreement at any time by posting an amended agreement on our website. Any amended agreement will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting.

Nothing in this agreement shall create or be construed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

You cannot assign this agreement but we may assign it at our sole discretion.

Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.

Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

 

Governing Law

These terms of use are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from English law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of our website and services.

We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal.

 

The Active Hands Company Ltd

Active Hands is a registered company with registration number: 06206877.